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Automated Customer Communications

Keep your borrowers in the loop. Easily design and deploy dynamic customer communications – through email, SMS, phone, hard mail, and more


Trusted by 1,200+ Clients & 50+ Partners

Managing over $1B in monthly payments for 1,200+ clients, LoanPro empowers the top lenders, fintechs & financial institutions in the industry.

Custom Forms & Mail Merge

Populate dynamic documents and messages with customer data to create personalized, informative communications.

  • Use dynamic variables to scale personalized text-based communications
  • Create custom forms in LoanPro text editor, HTML, or Microsoft Word
  • Automate and outsource sending physical mail to borrowers with Mail House™

Lenders that use Mail HouseTM see a collection rate increase of 22%

Compliant Communications
& System of Record

Stay compliant and avoid regulatory fines with automated document generation and communication workflows.

  • Automate communications that are compliant with regulatory frameworks like SCRA, OFAC, FDCPA, GLBA, and more
  • Automatically archive borrower communications within borrower profiles
  • Streamline audits with easy access to records and reporting

Retain Customers, Collect More

Automate repetitive tasks helps teams get ahead of bottlenecks in the customer service queue, improve operations, and reduce the risk of human error.

Boost Borrower Retention

Keep customers informed and empowered with account information delivered through automated communications. The more control a borrower has over their financial situation, the more confident they feel in continuing a relationship with an institution.

Automated Payment reminders can reduce inbound calls to agents by 30%.

Streamline Collections

Send automated payment reminders at the cadence that is most effective with your borrowers. Collect more, and improve operational efficiency.

“The autopay feature improved our collections by over 50% and the automated payment reminders allowed us to reduce delinquencies.”

Payments & Collections Suite

All the tools needed to store, process, and collect payments in a single platform.

Customer Relationship Manager

Male Tech Support Professional smiling spot photo

Borrower-centric relationship management unlocks new heights of revenue, growth, and operational efficiency.

Building with LoanPro

From out-of-the box processes to custom configurations, build a product offering unique to your business.

Compliance Cover™

Is the fear of regulatory penalties slowing your scale? LoanPro enables lenders with regulatory tools built into our platform. Stay focused on what matters most – growing your business.


There’s no time like your time. Ease of setup, automated workflows, and custom process guides empower your servicing team, ensuring less costly errors and more time on your clock.


Service more loans faster. LoanPro is an operational efficiency powerhouse focused on making your portfolio perform. On average our customers see a 300% uptick in overall efficiencies.

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